Privacy Policy

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Effective Date: December 2024

At DeHavillande Counselling, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information in compliance with applicable laws and regulations.

We collect personal information that you provide to us during your counselling sessions and through our website. This includes, but is not limited to:

• Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth.
• Health Information: Information relevant to your counselling needs, including but not limited to mental health history, concerns, or medical conditions that are discussed during the sessions.
• Payment Information: Details related to your payment methods, including credit card information, billing address, or payment processing services.

We use the information we collect for the following purposes:

• To Provide Counselling Services: To tailor our sessions to meet your needs and to track progress.
• Billing and Payment: To process payments for counselling services.
• Communication: To contact you regarding appointments, cancellations, or other important information related to our services.
• Legal Compliance: To comply with legal, regulatory, and ethical requirements related to counselling and mental health services.

Your privacy and confidentiality are our top priority. Any information shared during your counselling sessions will remain confidential unless:

• You provide written consent for us to share information with others (e.g., other healthcare providers).
• We are legally required to disclose information, such as when there is a risk of harm to yourself or others, or in response to a court order.
• You are involved in a legal proceeding where your records may be requested.

We take appropriate measures to ensure that your personal and health information is securely stored and protected from unauthorized access, loss, or misuse.

We implement a variety of security measures to ensure the safety of your personal information. These measures include:

• Encryption: Sensitive information, such as payment details, is transmitted through secure channels (e.g., SSL encryption).
• Data Storage: Personal and health information is stored securely, either digitally in encrypted systems or in locked physical files.
• Access Control: Only authorized personnel have access to your personal and sensitive information.

We may use third-party services to assist with certain business operations, such as payment processing or appointment scheduling. These third parties may have access to your personal data but are obligated to use it only for the specific service they provide. We ensure that any third-party service providers comply with appropriate privacy standards.

You have the following rights regarding your personal data:

• Access: You may request access to the personal and health information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal information, subject to certain legal or contractual obligations.
• Opt-Out: You can choose to opt-out of receiving marketing communications, although this does not affect our ability to contact you regarding appointments or services.

If you would like to exercise any of these rights, please contact us using the information below.

Our website may use cookies and other tracking technologies to enhance user experience, analyse site traffic, and improve our services. You can control cookie settings through your browser settings; however, disabling cookies may affect some features of our website.

We reserve the right to update this privacy policy at any time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed.

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

DeHavillande Counselling
dehavillandecounselling@gmail.com